App / Slots
These terms set out how your sk 99 account works — what you can do, what we ask of you, and how transactions through Nagad, Upay and other configured routes sit within this agreement. Access to this platform depends on your local law and eligible regions.
By opening or continuing to use an sk 99 account, you acknowledge that these terms form the active agreement between you and the platform. They cover how you access the lobby, how transactions are processed through configured local payment routes such as Nagad and Upay, and how we handle disputes or account-level queries. We may update these terms when our service or applicable rules change; we will post the revised version on this page and it becomes effective from the date shown. Continued use of your account after an update means you accept the revised terms. If any part of these terms conflicts with how you understood the service to work, reach out through the support routes listed on this page before continuing. These terms do not override applicable Bangladesh law — where local regulation sets a stricter standard, that standard applies. Your account is personal and non-transferable; sharing access with another person is outside what these terms allow. Transactions recorded in your account statement are the reference point for any dispute about a payment made via Nagad, Upay or any other configured route.
These terms apply specifically to your registered sk 99 account, the transactions you initiate through it and the content available in the lobby for eligible regions. Not every action or service sits within this policy's scope — understanding the boundary helps you know where to direct a question.
Creating, maintaining and closing your registered account — including login credentials, wallet linkage to Nagad or Upay, and the verification steps shown in account settings — falls within these terms. Actions taken by you on your account are your responsibility.
Deposits and withdrawals processed through configured routes like Nagad and Upay are covered here. The record in your account transaction history is the reference document. We do not retroactively alter a completed transaction unless an error is verified through the support process.
The game lobby content — slots, live casino tables, sportsbook markets including cricket betting — is subject to availability by region and provider. Content availability is not a contractual promise; it reflects what is configured and live at any given time.
Payment processors, mobile wallet operators and game studio infrastructure are independent third parties. Their own terms apply to the parts of the service they operate. sk 99 is not liable for delays or errors caused by a third-party service outside our direct control.
These terms are not one-directional. You hold several practical rights over your account and the information attached to it. You can review the full transaction history inside your signed-in account area at any time — each entry shows the route used, whether that was Nagad, Upay or another configured method, along with the date and amount recorded. If you believe any account detail is incorrect — such as a linked wallet number or a registered email address — you can raise a correction request through the support contact route. We will check the record and respond through the same channel. If you want to understand how a specific term applies to your situation, send your question to support before taking any action that might conflict with the agreement. Finally, you can request account closure at any time; the process and any pending balance instructions are handled through support and confirmed in writing.
Open your account and go to transaction history to see every completed action, including Nagad and Upay entries with dates and amounts.
Submit a correction request via the support route if your registered wallet number, email or name on file does not match your actual details.
Write to support before acting on anything you are unsure about. We will point you to the specific part of these terms that applies.
You may close your account at any time. Contact support, confirm your identity, and any remaining balance will be handled according to the steps given at that point.
If these terms raise a question you cannot resolve by reading this page, the routes below are the right places to send it. We respond through the same channel you use to contact us. Do not share account passwords or full wallet numbers in any support message.
Open the chat widget from any page on the site while signed in. Describe your question and reference the specific term or transaction involved. This is the fastest way to get a written response from our account team.
Send your query to the support email address shown in your account dashboard. Include your registered account identifier and the relevant transaction date or policy section. We respond in writing so there is a record of the exchange.
The help section of your signed-in account lists common policy questions and links directly to the relevant terms. Check there first before raising a ticket — many account and transaction questions are answered without waiting for a reply.
We handle the information attached to your account according to our privacy policy, which sits alongside these terms. Account security, data retention and cookie use are each covered in their own published documents linked from your account settings page. These terms operate as the top-level agreement; the privacy and cookie policies fill in the detail.
Account data — including your registered wallet details for Nagad or Upay — is held only as long as needed for the account to function and for us to meet applicable record-keeping requirements. We do not sell account data to third parties.
We use cookies to keep your session active and to remember your language and payment route preferences between visits. The full cookie policy is published separately and linked from the site footer. You can manage cookie settings through your browser.
You are responsible for keeping your login credentials private. If you suspect unauthorised access to your account, contact support immediately through the live chat route. We will review the account activity log and advise on next steps.
When these terms change, the updated version is posted here with the effective date shown at the top. We do not back-apply new terms to completed transactions. Questions about a specific change can be directed to support by email.
The questions below cover what we hear most often when it comes to understanding this agreement, account rights and what to do when something is unclear.
Yes. Any deposit or withdrawal you make through Nagad, Upay or another configured payment route is covered by these terms. The transaction record in your account history is the reference point if a question arises about a specific payment.
We post the updated terms on this page with the effective date shown clearly at the top. We do not send individual notices for every update, so checking this page is the way to stay current. Continuing to use your account means you accept the current version.
Access to this platform depends on your local law and eligible regions. Where a local rule is stricter than what these terms say, the local rule takes effect. We recommend you check what applies in your jurisdiction before using the service.
Open your transaction history, locate the entry in question and contact support via live chat or email with the date and amount. We review the record and respond through the same channel. Do not initiate a chargeback before contacting us first.
No. Your account is personal and non-transferable under these terms. Allowing another person to access your account is a breach of this agreement. If we detect shared access, we may suspend the account pending a review.
Both documents are published separately and linked from the site footer and from your account settings page. They sit alongside these terms and together they cover how we handle your data, how cookies work and your options for managing each.